Order Refund, Cancellation and Delivery Policy

(i) Online Payment Orders
The Customer has the right to a refund for a cancelled order only if BFAB has not yet accepted the
Customer’s order. Should the Customer still decide to cancel the Order after it has been accepted by
BFAB, no refunds (whether in whole or in part) shall be issued to the Customer and the delivery of
the cancelled Order shall be forfeited.

(ii) Cash-on-Delivery Orders
The Customer has the right to cancel its order only if BFAB has not yet accepted your Order. Should
the Customer still decide to cancel the order after it has been accepted by BFAB, the delivery of the
cancelled Order shall be forfeited and cash-on-delivery may be removed from the Customer’s list of
available payment methods for future orders

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(iii) Orders with special instructions
BFAB and the Food Station (as the case may be) shall reasonably endeavor to comply with any
special instructions for an Order. However, in some cases, where this is not feasible, possible or
commercially reasonable, BFAB and/or the Food Station reserve the right to proceed to prepare the
Order in accordance with standard operating procedures. Neither BFAB nor the Food Station shall
be responsible to replace or refund an Order which does not conform to special instructions provided
by you.
Any cancellation pertaining to an Order with special instruction shall be subject to the same condition
as specified in Clause (i) and (ii).

(iv) No-show cancellations
If the Customer remains uncontactable or fails to receive the Order within ten (10) minutes from the
time the Order arrives at the Customer’s delivery address, BFAB reserves the right to cancel the
Order without refund or remedy to the customer.
Order Delivery Policy

(i) Liability for delivery issues
BFAB shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or
missing information provided by the Customer. The Customer is obliged to provide information that
is complete, accurate and truthful for the proper processing of the Order, including delivery address
and contact information.

(ii) Delivery Time
BFAB shall deliver the Customer’s Order to the delivery address provided by the Customer. The
Customer may choose for the Order to be delivered “ASAP” or scheduled for a specific time. An
estimated delivery time will be provided to the Customer in the email confirmation but delivery times
shall vary depending on factors that are not controlled by BFAB (e.g. order quantity, distance, time of
day (peak periods), weather conditions, traffic conditions, etc.). The Customer must acknowledge
that the delivery time provided is only an estimate and orders may arrive earlier or later. To ensure
that the Customer do not miss a delivery of an Order, the Customer should ensure that either the
Customer or someone authorized by the Customer is available at the delivery location to receive the

Order once an Order is placed. If your Order contains Alcohol or Tobacco (if applicable) and you or
the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, BFAB
reserves the right not to deliver your Order to you.

(iii) Unsuccessful or Failed Deliveries
In cases where BFAB attempts to deliver an Order but is unable to do so due to the reasons caused
by the Customer, including but not limited to:
(i) no one was present or available to receive the Order; or
(ii) customer was uncontactable despite attempts to reach the customer via the phone number
provided; or
(iii) lack of appropriate or sufficient access to deliver the Order successfully for reasons beyond the
control of BFAB;
(iv) lack of a suitable or secure location to leave the Order; or
(v) in the case of Restricted Goods, customer did not meet the statutory age requirements or
delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.

(iv) No-show Cancellations
If the Customer remains uncontactable or fails to receive the Order within ten (10) minutes from the
time the Order arrives at the Customer’s delivery address, BFAB reserves the right to cancel the
Order without refund or remedy to the customer.

(v) Wrong Order, Missing Items, Defective Goods
Upon receipt of the Order, if the Customer discovers that there are issues with the Order (e.g. wrong
order, defective order, or missing items), the Customer must contact customer support via one of the
methods indicated in Clause 1.2 of the Terms and Conditions immediately. In some cases, BFAB
may request for photographic proof and/or additional information to thoroughly investigate the issue
with the Order. If BFAB determines that the Order and/or Goods received are not of satisfactory
condition or quality, BFAB shall compensate by way of delivering the appropriate order again and in
certain cases, solely to be determined by BFAB and at the discretion of BFAB alone, compensation
in terms of a refund for your order or parts of your order.

(vi) Order Pick-Up
Where available, the Customer shall have the option of collecting the order in-person directly from
the Food Station’s premises ("Pick-Up") instead of having the order delivered. In such case, the
email confirmation will indicate the time for the Customer to Pick-Up the Order (“Collection Time”).
The Food Station shall prepare the order by the Collection Time. In some cases, a reasonable delay
may be expected. The Food Station agrees to hold the order for the Customer at the Food Station’s
premises for no more than a reasonable period of twenty (20) minutes from the Collection Time
(“Holding Time”) and shall not be obliged to provide the Order to the Customer, if the Customer fails
to Pick-Up the order within the Holding Time.

In the event of unreasonable delays in Pick-Up attributable to the Customer, the Customer shall bear
the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the
Goods (e.g. changes in the temperature fit for consumption). In this case, the Customer shall not be
entitled to a replacement, refund or replacement of the Goods. The Customer alone shall be
responsible for inspecting the Goods/Order when the Customer picks up the Order and shall report
any issues and/or defects to the Food Station before leaving the Food Station’s premises.
7.6 Food Station Delivery
In some cases, our Food Stations shall deliver the Order to the Customer (“Food Station Delivery”).
While BFAB shall use reasonable efforts to provide prior notice to the Customer on Food Station
Delivery, this may not always be possible. Where Food Station Delivery applies, we may ask the
Customer to contact the Food Station directly in the event of issues or delays in the Food Station

Delivery. BFAB shall not be responsible in any way for Orders or Goods that are delivered by Food
Stations.

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