These Terms & Condition govern your use of the websites provided by BFAB – Food Bank Marketing Initiative (FBMI).
Please read these Terms carefully. By accessing and using the Website, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Website or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Website.
The Website may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.
Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Website and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Website immediately.
BFAB – FBMI reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Website following the date on which the amended Terms are posted.
BFAB – FBMI
1.1 Who we are
BFAB – FBMI is a bpakistani.com project committed to the sustainable end of hunger in Pakistan. It is wholly owned by Nordic1.
Our vision is a Pakistan, wherein all workers, women, men, children and others have access to a healthy and fulfilling meals at affordable prices. We are doing this with the support of our strategic production and distribution partners.
Our goal is to change lives and communities by reducing hunger and malnutrition. We aim to achieve this by focusing on three strategic areas:
Nutrition : Make food that is high in nutritional value
Pricing : Provide meals at an affordable price
Economic empowerment : Use only local produce to support our industry
1.2 How to contact us
For customer support, you may reach out to us via email or through our website customer support chat feature.
2 Use of the Website and BFAB – FBMI Account(s)
2.1 You will need to register for a BFAB – FBMI account for you to use the Platform. When you register for a BFAB – FBMI account we will ask you to provide your personal information including a valid email address, a mobile phone number and a unique password. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your credit card details. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. Save for cases of fraud or abuse which are not your fault, you accept that all Orders placed under your BFAB – FBMI account are your sole responsibility.
2.2 BFAB – FBMI shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.
2.3 If you wish to delete your BFAB – FBMI account, please send us an email requesting the same. We may restrict, suspend or terminate your BFAB – FBMI account and/or use of the Website, if we reasonably believe that:
2.3.1 someone other than you are using your BFAB – FBMI account; or
2.3.2 where you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the Website.
3.1 Activities Prohibited on the Website
The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Website. BFAB – FBMI reserves the right to investigate and take appropriate legal action against anyone who, in BFAB – FBMI’s sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:
3.1.1 using the Website for any purpose in violation of local, state, or federal laws or regulations.
3.1.2 posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party.
3.1.3 posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by BFAB – FBMI in its sole discretion or pursuant to local community standards.
3.1.4 posting content that constitutes cyber-bullying, as determined by BFAB – FBMI in its sole discretion.
3.1.5 posting content that depicts any dangerous, life-threatening, or otherwise risky behavior.
3.1.6 posting telephone numbers, street addresses, or last names of any person.
3.1.7 posting URLs to external websites or any form of HTML or programming code.
3.1.8 posting anything that may be “spam,” as determined by BFAB – FBMI in its sole discretion.
3.1.9 impersonating another person when posting content.
3.1.10 harvesting or otherwise collecting information about others, including e-mail addresses, without their consent.
3.1.11 allowing any other person or entity to use your identification for posting or viewing comments.
3.1.12 harassing, threatening, stalking, or abusing any person on the Website.
3.1.13 engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of BFAB – FBMI, exposes BFAB – FBMI or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
3.1.14 encouraging other people to engage in any prohibited activities as described herein.
3.2 BFAB – FBMI reserves the right but is not obligated to do any or all of the following:
3.2.1 investigate an allegation that any content posted on the Website does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content.
3.2.2 remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms.
3.2.3 suspend or terminate a user’s access to the Website or their BFAB – FBMI Account upon any breach of these Terms.
3.2.4 monitor, edit, or disclose any content on the Website, and
3.2.5 edit or delete any content posted on the Website, regardless of whether such content violates these standards.
4 Intellectual Property
All trademarks, logos, images, and service marks, including these Terms as displayed on the Website or in our marketing material, whether registered or unregistered, are the intellectual property of BFAB – FBMI and/or third parties who have authorized us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of BFAB – FBMI’s trademarks on any other website not approved by us is strictly prohibited. BFAB – FBMI will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. BFAB – FBMI neither warrants nor represents that your use of materials displayed on the Website will not infringe rights of third parties not owned by or affiliated with BFAB – FBMI. Use of any materials on the Website is at your own risk.
5.1 When you place an Order with BFAB – FBMI, BFAB – FBMI will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).
5.2 Special Instructions – BFAB – FBMI and the Food Station (as the case may be) reasonably endeavour to comply with your special instructions for an Order. However, in some cases where this is not feasible, possible or commercially reasonable, BFAB – FBMI and/or the Food Station reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither BFAB – FBMI nor the Food Station shall be responsible to replace or refund an Order which does not conform to special instructions provided by you.
5.3 Allergens – BFAB – FBMI has already provided the ingredient information on the website and henceforth will not be liable for any allergies caused by it product. It is categorically in the interest of the ordering party to read the ingredients and make sure, that they won’t have an allergic reaction.
5.4 Prior to placing the Order, you are required to provide the delivery address in order to make sure if delivery is possible in your area.
5.5 Placing the Order
To complete an Order, please follow the onscreen instructions after clicking ‘Proceed to Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.
5.6 Once an Order is placed, it cannot be cancelled.
6 Prices and Payments
6.1 Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax.
6.2 The way we display the prices of our Goods may vary depending on the Food Station, and the prices reflected on our Website may:
6.2.1 include GST, VAT or such other equivalent tax; or
6.2.2 exclude GST, VAT or such other equivalent tax.
A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
6.3 Delivery fees are chargeable on every Order unless:
6.3.1 you opt to collect your Order directly from the Food Station (“Pick-Up”);
6.3.1 you have a valid promotional or discount voucher and apply it at Checkout; or
6.3.3 unless stated otherwise.
6.4 Prices indicated on the Website are as at the time of each Order and may be subject to change.
6.5 You can choose to pay for an Order using any of the different payment methods offered on the Website including:
6.5.1 Our payment partners through Bank Alfalah Internet Payment Gateway(IPG): All Visa and MasterCard powered Debit and Credit cards (local and international) are accepted.
6.5.2 Cash-on-Delivery; or
6.5.3 Such other payment method we offer from time to time.
6.6 If you have existing credit in your BFAB – FBMI account or valid promotional or discount vouchers, you can use this pay for part or all of your Order as the case may be.
6.7 After an Order is successfully placed, you will receive an email confirmation from us with your Order receipt. Delivery fees will not appear in your Order receipt if you opt for Pick-Up.
6.8 Payment Methods
BFAB – FBMI reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third-party payment service provider(s). With your consent, your credit card / payment information will be stored with our third-party payment service provider(s) for future orders. BFAB – FBMI does not store your credit card or payment information.
6.9 You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, BFAB – FBMI takes responsibility for payments made on our Website including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.
7 Delivery, Pick-Up and Food Station Delivery
7.1 Delivery Areas
You understand that our food stations offer their Goods in specific delivery areas and our Food Stations vary from delivery area to delivery area. By entering your delivery address on the Website, you will see the Food Stations that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.
7.2 Delivery Time
7.2.1 BFAB – FBMI shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Website. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed. If your Order contains Alcohol or Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, BFAB – FBMI reserves the right not to deliver your Order to you.
7.3 Unsuccessful or Failed Deliveries
7.3.1 In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:
(i) no one was present or available to receive the Order; or
(ii) customer was uncontactable despite attempts to reach the customer via the phone number provided; or
(iii) lack of appropriate or sufficient access to deliver the Order successfully;
(iv) lack of a suitable or secure location to leave the Order; or
(v) in the case of Restricted Goods, customer did not meet the statutory age requirements or delivery did not deem it safe or appropriate for the customer to receive the Restricted Goods.
7.3.2 No-show Cancellations
If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, BFAB – FBMI reserves the right to cancel the Order without refund or remedy to you.
7.4 Wrong Order, Missing Items, Defective Goods
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via one of the methods indicated in Clause 1.3 above immediately. In some cases, BFAB – FBMI may request for photographic proof and/or additional information to thoroughly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
7.5 Order Pick-Up
7.5.1 Where available, you will have the option of collecting your Order in-person directly from the Food Station’s premises (“Pick-Up“) instead of having the Order delivered to You. Your email confirmation will indicate the time for you to Pick-Up the Order (“Collection Time”). The Food Station will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected. The Food Station agrees to hold the Order for you at the Food Station’s premises for no more than a reasonable period of twenty (20) minutes from the Collection Time (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order within the Holding Time.
7.5.2 In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to the Food Station before leaving the Food Station’s premises.
7.6 Food Station Delivery
In some cases, our Food Stations will deliver the Order to you (“Food Station Delivery”). While we will use reasonable efforts to provide prior notice to you on Food Station Delivery, this may not always be possible. Where Food Station Delivery applies, we may ask you to contact the Food Station directly in the event of issues or delays in your delivery. BFAB – FBMI shall not be responsible in any way for Orders or Goods that are delivered by Food Stations.
8 Vouchers, Discounts and Promotions
8.1 From time to time, BFAB – FBMI may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Website (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.
8.2 Vouchers may not be valid when used in conjunction with other promotions, discounts or other vouchers. Additional terms and conditions may apply to Vouchers.
8.3 Unless otherwise stated, Vouchers can only be used on our Website.
8.4 Vouchers cannot be exchanged for cash.
8.5 BFAB – FBMI reserves the right to void, discontinue or reject the use of any Voucher without prior notice Individual restaurants terms & conditions apply
9 Representations, Warranties and Limitation of Liabilities
9.1 Representations and Warranties
You acknowledge and agree that the content on the Website are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Website and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While BFAB – FBMI makes reasonable efforts to ensure the provision of the Website and the services we offer, are available at all times, we do not warrant or represent that the Website shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.
9.2 Limitation of Liability
To the extent permitted by law, BFAB – FBMI (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Website, our services, and any website linked to our Website and any content or material posted on it. Your exclusive remedy with respect to your use of the Website is to discontinue your use of the Website. The BFAB – FBMI entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Website or for any other claim related in any way to your use of the Website. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the BFAB – FBMI entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, BFAB – FBMI, the BFAB – FBMI entities, its agents, representatives and service providers’ liability shall be limited to the extent permitted by law.
10 Personal Data (Personal Information) Protection
You agree to indemnify, defend, hold harmless BFAB – FBMI, its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of the Website or your breach of these Terms.
12 Third Party Links and Websites
The Website may contain links to other third-party websites and by clicking on these links, you agree to do so at your own risk. BFAB – FBMI does not control or endorse these third-party websites or links and shall not be responsible for the content of these linked pages. BFAB – FBMI accepts no liability or responsibility for any loss or damage which may be suffered by you in relation to your access and use of these third-party links and websites.
BFAB – FBMI has the right to terminate, suspend or delete your account and access to the Website, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if BFAB – FBMI, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. BFAB – FBMI may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.
BFAB – FBMI may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Website. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Website immediately.
16 Governing Law
These Terms shall be governed and construed in accordance with the laws of the country / courts of jurisdiction in which the relevant BFAB – FBMI entity is incorporated as set out in the table below. The following courts will have jurisdiction over any dispute or claim arising out of or in connection with the use of the Website:
- BFAB – FBMI Pakistan (bfab.pk); Islamic Republic of Pakistan
17 Contact Us
If you wish to contact us regarding any questions or comments you may have, please send an email to our customer support email.
18 Prevailing Language
In the event of a dispute as to the Terms, the English version shall prevail. The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.